Troubleshooting a TunnelBear connection that fails

When TunnelBear cannot set up a connection, go through the following steps one by one:

1. Verify your internet connection — TunnelBear needs a working connection. Load a website with the VPN off to make sure you are online.
2. Restart the app — Force-quit TunnelBear and launch it again to clear any temporary state that may be blocking the connection.
3. Pick another country — A given server can be overloaded for a while. Select a different country and try connecting again.
4. Change the protocol — Go to Settings → Connection and select another protocol. If GhostBear is on, try turning it off.
5. Reinstall TunnelBear — Remove the app, reboot your device and install a clean copy from the official source.