Get in touch with the TunnelBear team

Need a hand? Our friendly support team is ready to help.

Common questions

Go to the TunnelBear website, click 'Forgot password', and type in your email address to get a reset link.

Sign in to your TunnelBear account, open Account settings, and choose Cancel subscription.

Try picking a different server location. If the problem continues, turn GhostBear on and try again. Our Help Center includes a complete troubleshooting guide.

Still need help?

Explore the full Help Center or reach out to our support team.

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