Reaching the TunnelBear support team

Our support team can assist with technical problems, account trouble and billing questions.

Before contacting support

Try searching the Help Center first, since the articles above answer most common questions. When you still cannot find what you need, we are glad to help.

How to reach us

Send a support request via the TunnelBear website. To get your issue solved sooner, please include:

• The email address of your account
• Which device and operating system you use
• What the problem is and when it began
• Any error messages that appeared

You can usually expect a reply within one business day.