Billing and subscription questions answered

Here are answers to the billing questions TunnelBear subscribers ask most often.

How do I upgrade to Unlimited?

In the TunnelBear app, tap Get Unlimited and pay with the method you prefer. The subscription turns on straight away.

How do I cancel my subscription?

Open your account settings and choose Cancel Subscription. Your access continues until the current billing period ends.

Can I get a refund?

Annual plans can be refunded within 30 days of purchase, and monthly plans within 7 days. To ask for a refund, write to support with your account email and the date you bought the plan.

I was charged but my plan didn't upgrade

A pending payment can cause this. Give it 10–15 minutes and then refresh the app. If nothing changes, contact support and give them your transaction ID.