How to contact the TunnelBear support team

The TunnelBear support team is available to help with technical issues, account problems, and billing questions.

Before contacting support

Search the Help Center for your issue — most common questions are answered in the articles above. If you can't find an answer, our team is happy to help.

How to reach us

Submit a support request through the TunnelBear website. Include the following information to help us resolve your issue faster:

• Your account email address
• The device and operating system you are using
• A description of the issue and when it started
• Any error messages you have seen

Our team typically responds within one business day.